Frequently asked questions

Q: What happens to my Easy-Pay account if changes to my insurance policy affect my premium?
A: If a change affects your premium, we'll let you know before the new amount is deducted from your account.

Q: What happens to my Easy-Pay account if I change banks?
A: No problem! Just call us at 1-800-GO-PEMCO (1-800-467-3626)?for a new authorization form. Then complete and return it, along with a voided check or deposit slip from your new account. We'll coordinate your Easy-Pay deduction with your new bank.

Q: What happens to my Easy-Pay account if my payment day falls on a weekend or holiday?
A: Your deduction will be made on your bank's next business day.

Q: What happens to my Easy-Pay account if I don't have enough money in my account on the day of the deduction?
A: We'll resubmit the transaction. If your account still doesn't have enough money, we'll send you a letter and help you select a payment plan better suited to your needs.

Answers to many of these questions are based on Washington state regulations and PEMCO policies. For specific information, please refer to your policy. Coverages are subject to policy terms, conditions, and exclusions.