Facts - What does PEMCO do with your personal information?
Financial companies choose how they share your personal information. Federal law gives consumers the
right to limit some but not all sharing. Federal law also requires us to tell you how we collect,
share, and protect your personal information. Please read this notice carefully to understand what
The types of personal information we collect
and share depend on the product or service you have with us.
This information can include:
Social Security number and
Transaction history and
insurance scores and insurance claim history.
When you are no longer our customer,
we continue to share your information as described in this notice.
All financial companies need to share customers’ personal information to run their everyday
business. In the section below, we list the reasons financial companies can share their customers’
personal information, the reasons PEMCO chooses to share, and whether you can limit this sharing.
Questions? Call 1-800-GO-PEMCO (1-800-467-3626)
Who we are
Who is providing this notice?
PEMCO Mutual Insurance Company and its affiliate, PEMCO Insurance Agency, Inc., collectively called “
PEMCO” throughout this document.
What we do
How does PEMCO protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that
comply with federal law. These measures include computer safeguards and secured files and buildings.
How does PEMCO collect my personal information?
We collect your personal information, for example, when you:
We also collect your personal information from others such as credit bureaus, affiliates, or other
Why can’t I limit all sharing?
Federal law gives you the right to limit only:
State laws and individual companies may give you additional rights to limit sharing.
Companies related by common ownership or control. They can be financial and
nonfinancial companies. The PEMCO family includes:
Companies not related by common ownership or control. They can be financial and
A formal agreement between nonaffiliated financial companies that together market financial products
or services to you.
Other important information
To see your information, write to us at PEMCO Mutual Insurance Company, PO Box 778, Seattle, WA
98111-0778, ATTN: Record Request. Please give us your full name, address, policy number, and the
information you want. Within 30 days, we’ll share what we have. If you think any information is
incorrect, you may write to us. Because we collect some information from other sources, we‘ll tell
you who to contact to correct the information.
PEMCO wants to improve your online experience with us. That’s why we want you to be aware of the type of
information we collect during your online experience. We collect your name, address, and other information
only when you provide it to us. When you provide this information we may be able to save some of it for a
future visit to our site. For example, if you start a quote request, we save this information, using strong
security protocols, so that if you return to our website you won’t have to re-enter the same information.
Through a service we use with a third party, once you give us some basic information like your name, address
and date of birth, we may be able to pre-fill your insurance information such as what vehicles you own and
what drivers live in your home.
We use “cookies” and other analytical tools to track your visits to our websites, record information about
your navigation of our website, and your use of our mobile applications. The information we obtain from
cookies is non-personally identifiable information. This means we can’t identify you personally just because
you visited our site. We are simply adding your experience to statistics we compile about the use of our
websites. Our mobile and social media sites may also collect non-personally identifiable demographic
information about you (such as age, gender, city and state). We count the number of downloads of our mobile
applications, how many visitors we have on our social media sites, and how many viewings we have of our
We use these statistics to develop new services and improve our online content. We want to know what you
like and dislike about our site, and where you may have trouble navigating our website. Although most
browsers allow you to disable cookies this may cause you to have to enter information more than once because
the history on our website is not saved. Rest assured the information within these cookies are encrypted and
our security measures are designed to prevent others from accessing any of your information.
We also may use advertising companies to display our ads on other Websites. These advertising companies may
collect non-personally identifiable information about the websites you visit and what you purchase to
display ads about products and services that may interest you. We may also share information about your use
of our website with these companies in order to collect market research.
The privacy and confidentiality of your information is important to us. We use strong security protocols to
help protect your data from access while it is in transit. This means that we encrypt your data while it is
being sent. Only those who have a job reason to access our servers are permitted to access the servers. Our
employees subscribe to a Code of Ethics and are aware of the privacy of personal information.
All personal data transactions on our website are handled with 128-bit SSL (Secure Socket Layer) encryption
(the industry standard). An encrypted SSL connection requires all information sent between a client and a
server to be encrypted, protecting private information from interception over the Internet.
The member account portion of our website is available only to policyholders. You are allowed access to your
policy and account information in a private and secure manner. This means to access the quote, policy and
billing information pages you also need to use a web browser that supports 128 bit encryption. Our web pages
can be accessed by users of Microsoft Internet Explorer 6 and more recent versions. You can also reach our
website through use of Google Chrome, Safari and Firefox.
In general, Internet email messages are not secure, unless they are encrypted. You should use discretion
before submitting any personal or financial information via email. Information communicated via email
messages traveling through the Internet may be intercepted, collected, used or disclosed by others. If you
are concerned about the security of email communications, please send your forms or correspondence through
the postal service or use the telephone to contact us directly.