You can still access your policy, make payments, policy changes, and view documents through self-service.
As always, you can file a claim at any time with a live representative by calling 800-GO-PEMCO or online.
Contact Us
Sign in to your Online Account
Convenience! Sign in and do it yourself from anywhere, anytime. Make coverage changes, pay your bill, download your insurance ID card, report a claim, and more.
Sign in Sign upFor general inquiries, send us an email using our secure online form.
Call
Customer service representatives are available weekdays, 7 a.m. to 6 p.m., and Saturdays, 8:30 a.m. to 5:00 p.m.
Our service centers will be closed in observance of the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Indigenous Peoples' Day, Thanksgiving Day & Christmas Day.
Fax
206-268-2735 for Customer Service
206-268-6512 for Claims
Mail correspondence
PEMCO Mutual Insurance Company
PO Box 778
Seattle, WA 98111-0778
Policy payments
PEMCO Payment Center
PO Box 91026
Seattle, WA 98111-9126
Seattle headquarters
1300 Dexter Avenue N.
Seattle, WA
98109-3571
206-628-4000 phone
1-800-467-3626 toll free
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Please note: Onsite services are not available at our offices at this time.