Online account

Convenience! Sign in and do it yourself from anywhere, anytime. Make coverage changes, pay your bill, download your insurance ID card, and more.

Call us

1‑800‑GO‑PEMCO (1‑800‑467‑3626)

Customer service representatives are available: Weekdays 7 a.m. to 6 p.m.; and Saturdays 8:30 a.m. to 5:00 p.m.

Email us

For general inquiries, send us an email using our secure online form.

Fax us

206-268-2735 for Customer Service
206-268-2715 for Claims

Washington relay for the hearing impaired:

Dial 711 or 1‑800‑833‑6384

This service allows hearing callers to communicate with TTY users and vice-versa through specially trained operators. The operator will dial the requested number and relay the conversation between two callers. All calls are strictly confidential.

Mail correspondence to:

PEMCO Mutual Insurance Company
PO Box 778
Seattle, WA 98111-0778


Three offices to serve you


19020 33rd Avenue West, Suite 680
Lynnwood, WA 98036
425-712-7700 phone
1-800-467-3626 toll free
Walk-in Hours 8:30am – 5pm

Seattle headquarters

1300 Dexter Avenue N.
Seattle, WA 98109-3571
206-628-4000 phone
1-800-467-3626 toll free
Walk-in Hours 8:30am – 5pm


16201 E Indiana Ave, Suite 4000
Spokane Valley, WA 99216
509-323-8901 phone
1-800-467-3626 toll free
509-323-8951 fax
Walk-in Hours 8:30am – 5pm

Mortgage Binder Requests

For Mortgage companies requesting an insurance binder, we have some options.