Contact us

Online account

Convenience! Sign in and do it yourself from anywhere, anytime. Make coverage changes, pay your bill, download your insurance ID card, report a claim, and more.

Call us

1‑800‑GO‑PEMCO (1‑800‑467‑3626)

Customer service representatives are available weekdays, 7 a.m. to 6 p.m., and Saturdays, 8:30 a.m. to 5:00 p.m.

Email us

For general inquiries, send us an email using our secure online form.

Report a claim

Report a claim 24 hours a day, 7 days a week.

Fax us

206-268-2735 for Customer Service
206-268-2715 for Claims

Washington relay for the hearing impaired:

Dial 711 or 1‑800‑833‑6384

This service allows hearing callers to communicate with TTY users and vice-versa through specially trained operators. The operator will dial the requested number and relay the conversation between two callers. All calls are strictly confidential.

Mail correspondence to:

PEMCO Mutual Insurance Company
PO Box 778
Seattle, WA 98111-0778


Three offices to serve you


19020 33rd Avenue West, Suite 680
Lynnwood, WA 98036

425-712-7700 phone
1-800-467-3626 toll free
Walk-in Hours 8:30am – 5pm

Seattle headquarters

1300 Dexter Avenue N.
Seattle, WA 98109-3571

206-628-4000 phone
1-800-467-3626 toll free
Walk-in Hours 8:30am – 5pm


16201 E Indiana Ave, Suite 4000
Spokane Valley, WA 99216

509-323-8901 phone
1-800-467-3626toll free
509-323-8951 fax
Walk-in Hours 8:30am – 5pm

Mortgage Binder Requests

For Mortgage companies requesting an insurance binder, we have some options.